Upstate Vet Achieves 98% Adoption Across Specialty and ER Teams

The Challenge

Communication Bottlenecks and a Divided Workforce

Upstate Vet faced growing friction in how information moved across the organization.

• Employee questions were funneled through one department via email, creating delays. 
• Critical operational updates such as equipment (MRI machine) downtime had no reliable broadcast channel. 
• Policies and procedures lived on an intranet that employees rarely accessed.

At the same time, specialty and emergency teams were integrating into one unified organization. Although they had worked alongside each other for years, they had never operated as one cohesive workforce.

Upstate Vet needed more than a better intranet. It needed a shared digital environment where information, operations, and culture could converge.

The Shift

From Email and Intranet to One Unified Platform

Upstate Vet implemented EngagedlyFX and retired its unused intranet, establishing a single mobile-first communication hub.

Branded internally as “Bark Ward,” the platform enabled:

• Targeted push notifications for urgent operational updates
• Organized access to policies, procedures, and training
• Role-based permissions for shift coordination and collaboration
• Multiple hospital profiles within one unified system

Instead of relying on email chains or word-of-mouth relay, leadership could now communicate directly and instantly across roles and shifts.

What changed was not just speed. It was participation.

The Impact

Operational Clarity and Cultural Integration

EngagedlyFX became the backbone of both operational coordination and cultural integration.

Emergency and specialty teams now operate in one shared communication space. Employees recognize colleagues across shifts through directories and new hire spotlights. Schedules and operational updates consistently rank among the most viewed content.

Engagement is sustained, not sporadic:

• 98% workforce adoption
• 100% monthly active usage
• Nearly 20,000 content opens across just over 200 employees
• Critical communications opened multiple times per employee

This is not passive enrollment. It is habitual engagement.

What This Means for Healthcare Leaders

When teams merge, expand, or operate across shifts, communication systems determine whether integration succeeds or stalls.

Upstate Vet chose a unified, mobile-first platform to centralize information, streamline operations, and strengthen culture simultaneously.

The result was not simply improved communication. It was a connected workforce operating as one team.

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